The use of the services provided by IME – Au is on the acceptance by the client of the terms and conditions as outlined in our "Terms and Conditions" document. For paper copy and further details please write to:

International Money Express - Australia Pty Ltd
9/200 Longueville Road
Lane Cove
NSW 2066

Terms and Conditions

Dispute Resolution:

IME - Au is committed towards providing smooth and secure services to our clients. We have put in place various security measures and checks to ensure the secure and professional handling of your funds entrusted to us.

As part of IME's commitment to security and service, it holds a float of NRs. 20 Million in the Nepal Rastra Bank. The float amount is the security towards refund of your funds entrusted to us, in the case of mishandling of the same because of our fault and will be refunded to you after due process by Nepal Rastra Bank.

If you have any complaints that you would like to bring to our attention with regards to your funds being transferred please make an application in writing to:

     Dispute Resolution
     International Money Express - Australia Pty Ltd
     9/200 Longueville Road
     Lane Cove
     NSW 2066

Please provide details like sender's and recipient's names, the nature of discontent, the date of funds transfer and your copy of receipt. Your complaints will be handled with strict confidence and priority. Please read our "Terms and Conditions" document for full details on our dispute resolution policy. If you are not satisfied with our findings, you can have the matter reviewed by making an application as outlined in our dispute resolution policy.

We strive to resolve any disputes with priority. If You are dissatisfied with the resolution of a problem or complaint you have lodged with us you may refer your problem or complaint to:

     Banking and Financial Services Ombudsman
     GPO Box 3
     Melbourne, Victoria 3001
     Telephone: 1300 78 08 08
     Fax: (03) 9613 7345